Frequently Asked Questions

Why do I have to outsource to VAVirtualAssistant.com?
- Getting a Virtual Assistant to do work has been proven to lower costs, improving productivity, more experienced for task required and most important of all you will have higher profitability. We offer all of the above plus we posses the necessary reliable skills on a more affordable rate for you.
How do I get started?
- Clicking on 'Assign Us Now', fill in the necessary details along with the work task you need us to do for you. Click the button 'Assign Us Now'. Then you will wait for us to respond to your request / inquiries / questions. You can also e-mail, send instant message or call us with the work details to be done with. You will then be required to give necessary details for us to work on, set a time limit on the maximum amount of time to complete the work or a dateline for the mentioned work. You may need to attach necessary files that will be needed for the work.
Is there any fees/costs to get your service?
- You pay only for the services you required, no hidden costs.
How do I track the assignment/work progress?
- E-mail, instant message or call us for current updates. You can also have the option of getting to check on the updates via our current work screen shot every 15 minutes. Using this option however requires you to pay additional $0.50 cents every hour on top of the work per hour rate that we charge you.
What if the assignment/work is completed in less time than the dateline I gave?
- The unused time will be kept on your account with us. You can use it for the next work that you wanted us to do for you. We don't provide a refund.
What is the turnaround time for the assignment/work that I gave you?
- Assignment/work will be completed as agreed by both parties involved which is your self/your representative and us. Urgent tasks can be completed within 24 hours duration. However, we will charge you a rush fee for it.
Who will actually do the work?
- Your assignment/work will be given to a qualified and reliable service provider within our team. Our team is located in different part of the world. It can be from the United States, the Philippines depending on the nature of the work required. We guarantee you that your work is completed by the best person available for the job.
When can I start?
- It is easy. For a start, just click on 'Assign Us Now'. Then fill in the necessary work details that you need to be done. We will respond to you at the soonest possible.
How do I pay you?
- Payment can be done via Paypal or credit-cards. However, payment method via Paypal is very much preferred by us.
Do you have a non-disclosure agreement(NDA)?
- Our team practice high-level of security precaution to protect valuable data that we work with. Our Terms of Service includes a basic Non-Disclosure Agreement (NDA). We can provide you with a signed copy of the NDA at your request.

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Frequently Asked Questions